Using Self-Service Call Logging

Will self-service call logging for staff and customers solve help desk staff issues? Is it really a Magic Bullet? It can do both, but a number of “people tendencies” need to be balanced out. The subject is discussed here:

http://ft2.co/Self-Service-Call-Logging.html

Using Generic Contractor Names

Sometimes it can seem like a good idea to use generic names to set up contractors, so as not to have to perform large scale SLA data configurations when contractors change. Names like CARPENTERS, PEST-CONTROL, PAINTERS, etc., are self-explanatory, and actual contractor business data can be recorded in the details. The problem is that analysis may not easily indicate who really did the work; an annual overdue count analysis might be fine if the same painters were used throughout the year, but what if several different carpenters were used in the period.

This article also discusses the approach:

Generic Service Provider Names

Access ASSET DETAILS from CAD Plans

Using a maintenance management system for reactive and planned maintenance leads to the creation of important asset data. Asset job history, performance, costs and life expectancy can all emerge for analysis. The latest CAFM (computer-aided facilities management) tools allow access to this data via building CAD plans. Interrogate your assets, and ask to be shown graphically where poorly performing assets are located. Find out more about CAD and ASSET DATA working together:

* Fast Track: Asset Data and CAD

Huge Savings from Increased Room Utilisation

It seems that, because people will always book desks and rooms “just in case they need them”, there will always be opportunities to get more out of existing bookable space, or in other words increase room utilisation. This article provides some financial details on what can be expected Huge Savings from Increases Room Utilisation

Room Booking with Outlook

Outlook is by far the most popular software for scheduling meetings. Fast Track Room Booking for Outlook is an app which allows staff to book rooms, invite attendees, select catering and A/V equipment, and inform service providers, all directly from Outlook.

Use of Outlook for most tasks provides a significant benefit to management, in that staff can use the Outlook app without training. To see bookings and appointments being made from Outlook CLICK HERE to see the OVERVIEW MOVIE

Room Booking BASKET Booking

As well as pattern booking by weekday or day of month, basket booking allows pick and choose, but catering, A/V equipment, etc. are assigned to all bookings in the basket.

If a series of similar meetings are to be booked, with similar attendees and guests, similar catering, etc., but they are in different locations around the city, a basket booking will package the bookings, even thought they are in different locations.

PPM Job Compression

Compress PPM Tasks for multiple assets into one job, but track and update assets uniquely. Compress tasks of the same type for assets in the same location on the same day. Compress by building or site.

PPM Data Resolution

The optimum resolution at which to track PPM assets can be far from obvious, and getting it wrong can require expensive restructuring with a contract in motion. The Fast Track team and partners can advise on how best to structure PPM asset data, with options being:

* Track each asset
* Track each asset and its sub-assets
* Track similar items in a building as one asset
* Track similar items at a site as one asset

If you would like to discuss options for PPM asset data resolution, contact your account manager or Support@FastTrackAutomation.com

CAPEX or OPEX?

Utilising Hosted Systems, or Software-as-a-Service, is becoming more and more popular as organisations look to avoid expensive capital expenditures (CAPEX). A trend is to reduce costs by paying for systems out of operational expenditure (OPEX). Saving on large outlays is one of several advantages to be gained from using hosted solutions.

Benefits of hosted systems:
 
* NO CAPEX (Capital Expenditure) Required
* NO BLESSING from IT Required
* NO DELAYS – use your system within days
* NO HIGH COSTS – typically £35 per user per month
* NO DEPLOYMENT COSTS at all?

Hosted Solutions

The cost of hosted solutions has steadily reduced to where they are being considered by more and more organisations. The main benefit seems to be outsourced IT resources. Room Booking and Help Desk systems can be “turned on” for users with little project assistance from corporate managers, and the number of licenced users can be varied monthly, according to needs.