Will self-service call logging for staff and customers solve help desk staff issues? Is it really a Magic Bullet? It can do both, but a number of “people tendencies” need to be balanced out. The subject is discussed here: http://ft2.co/Self-Service-Call-Logging.html

Sometimes it can seem like a good idea to use generic names to set up contractors, so as not to have to perform large scale SLA data configurations when contractors change. Names like CARPENTERS, PEST-CONTROL, PAINTERS, etc., are self-explanatory, and actual contractor business data can be recorded in the details. The problem is that analysis […]

Using a maintenance management system for reactive and planned maintenance leads to the creation of important asset data. Asset job history, performance, costs and life expectancy can all emerge for analysis. The latest CAFM (computer-aided facilities management) tools allow access to this data via building CAD plans. Interrogate your assets, and ask to be shown […]

Utilising Hosted Systems, or Software-as-a-Service, is becoming more and more popular as organisations look to avoid expensive capital expenditures (CAPEX). A trend is to reduce costs by paying for systems out of operational expenditure (OPEX). Saving on large outlays is one of several advantages to be gained from using hosted solutions. Benefits of hosted systems: […]

The cost of hosted solutions has steadily reduced to where they are being considered by more and more organisations. The main benefit seems to be outsourced IT resources. Room Booking and Help Desk systems can be “turned on” for users with little project assistance from corporate managers, and the number of licenced users can be […]

Helpdesk & PPM work locations can often be made clearer, by showing a map to operators and service providers alike. Existing technology means showing where a work location is on a street is quite straightforward. A number of different methods exist, whereby a postcode or more precisely longitude and latitude, and drive mapping engines like […]

Provision of dynamic documentation can enhance chances of winning business by tender. As the recession takes hold, it’s getting harder and harder to convince prospects and customers to part with their funds, even when it’s obvious that they’ll save much more money than the purchase of the proposed good and services. In today’s business environment, […]