Will self-service call logging for staff and customers solve help desk staff issues? Is it really a Magic Bullet? It can do both, but a number of “people tendencies” need to be balanced out. The subject is discussed here: http://ft2.co/Self-Service-Call-Logging.html

Sometimes it can seem like a good idea to use generic names to set up contractors, so as not to have to perform large scale SLA data configurations when contractors change. Names like CARPENTERS, PEST-CONTROL, PAINTERS, etc., are self-explanatory, and actual contractor business data can be recorded in the details. The problem is that analysis […]

Using a maintenance management system for reactive and planned maintenance leads to the creation of important asset data. Asset job history, performance, costs and life expectancy can all emerge for analysis. The latest CAFM (computer-aided facilities management) tools allow access to this data via building CAD plans. Interrogate your assets, and ask to be shown […]

Compress PPM Tasks for multiple assets into one job, but track and update assets uniquely. Compress tasks of the same type for assets in the same location on the same day. Compress by building or site.

The optimum resolution at which to track PPM assets can be far from obvious, and getting it wrong can require expensive restructuring with a contract in motion. The Fast Track team and partners can advise on how best to structure PPM asset data, with options being: * Track each asset * Track each asset and […]

Utilising Hosted Systems, or Software-as-a-Service, is becoming more and more popular as organisations look to avoid expensive capital expenditures (CAPEX). A trend is to reduce costs by paying for systems out of operational expenditure (OPEX). Saving on large outlays is one of several advantages to be gained from using hosted solutions. Benefits of hosted systems: […]

Many managers and consultants who have a great deal of experience in the preparation of PPM plan data, insist on preparing the base data for PPM systems (asset and procedure pairing, start date and cycle, service provider) in a spreadsheet. Spreadsheets are undeniably convenient, but most of the managers and consultants being described would say […]

The analysis to determine whether fully automatic PPM is beneficial, or “a good idea”, runs the gamut from common sense to philosophy. “We won’t have to do anything once it’s set up!” cry the proponents, while the worriers wonder “if it’s actually fully automatic, how will the users remember how to use it?” There are […]

Helpdesk & PPM work locations can often be made clearer, by showing a map to operators and service providers alike. Existing technology means showing where a work location is on a street is quite straightforward. A number of different methods exist, whereby a postcode or more precisely longitude and latitude, and drive mapping engines like […]

Provision of dynamic documentation can enhance chances of winning business by tender. As the recession takes hold, it’s getting harder and harder to convince prospects and customers to part with their funds, even when it’s obvious that they’ll save much more money than the purchase of the proposed good and services. In today’s business environment, […]