Archive for May, 2009

Fully Automatic PPM?

The analysis to determine whether fully automatic PPM is beneficial, or “a good idea”, runs the gamut from common sense to philosophy. “We won’t have to do anything once it’s set up!” cry the proponents, while the worriers wonder “if it’s actually fully automatic, how will the users remember how to use it?” There are […]

Motorway miles, train hours, climate change and Webinars!

All organisation refine their operations, so the search for better systems is non-stop. New software packages to automate time-consuming processes, improved software to integrate new techniques and operating system advantages, etc., are fairly common reasons to research new software. What usually happens? The best matching software systems are reviewed on the web, and then the […]

Helpdesk & PPM Work Locations and Mapping

Helpdesk & PPM work locations can often be made clearer, by showing a map to operators and service providers alike. Existing technology means showing where a work location is on a street is quite straightforward. A number of different methods exist, whereby a postcode or more precisely longitude and latitude, and drive mapping engines like […]

Room Booking Software and Cost Reduction

Room Booking software not only provides automation for various types of room, desk and space booking, but can also be aimed squarely at cost reduction. Two of the clear ways are via hot-desking and tackling no-shows. A trusted hot-desking technique is to reduce the number of desks available to non-office-based staff 10% at a time, […]